NO SUPPLY FOR NEW ELECTRICTY APPLICATION

I app**** for Electricity supply. ***. On the Eskom website there are numerous ways to put in a complain but no replies. After many emails. Long waiting period on phone calls I am not satisfied. It clearly states on the website after paying your quotation for electricity you will have connection within 3 months. Initially I am going towards 8 months and still don't have electricity. I have received an sms that my material for connection is at the warehouse but no one is pitching. Western Cape is failing paying customers and this not on. Please sort this out because we have kids that are suffering.