No Service Rendered

<p>We have been out of electricity since the 8th of June 2016. We reported the matter to the local Eskom offices and their call center on the day, we were advised that the matter will be looked into. On the 10th of June I called to get an update on out incident and was shocked when I heard that I needed to wait 7-10 working days for someone to come out and determine what the problem is. It puzzles me why we have to wait so long for someone to come through and assess the incident and not even obtain confirmation that the matter will be resolved the day that someone comes through. We have had to make peace with the spoiled food in our fridge and have had to bear the cold front as there is not sense of urgency from Eskom. Meter Number: ********** 8783</p>