No service rendered

My parents electricity was off since Sunday the 13th 6h00 am. They contacted Eskom spoke to Malebo and gave ref ***. Followed up on Monday spoke to Glenda ref *** who informed them that the Sunday call was closed and resolved. I called them 18h31 today to follow up and I spoke to Andisiwe who told me about 6 hours tat, I req to speak to a senior but couldn't. I asked to be called back in an hour?. Called them back 8h15 and KZN answered the phone spoke to Innocent who promised to ask his senior to call and I'm still waiting. Both my parents are sick 76 and 79hrs old. No means to cook, the medication must be kept in a fridge and not to mention the spoiled food. They survive from government grants and are expected to buy takeaways for three days when they don't owe Eskom a cent as they are using pre-paid electricity.