NO SERVICE

Since Saturday 29 Dec @ 20.00 the electricity went down. Sunday evening it came on for less than an hour with single phase. Today 31 Dec 6.00am there is still no electricity. No feedback. And if we dont have electricity there is no water. My biggest complain here is that we on the farms pay line fees, maintenance fees, availability fees, and the devil knows what other fees. So my question here is WHY do we pay those fees???? For bonus for the ceo???? You phone the contact centre hold for 30 min and then they cant tell you what the problem is.