No Service!!!

We bought a farm in North West last year October and have been trying ever since to get the account on our name. I have sent numerous e-mails and made many telephone calls, just to be told that they will escalate but nothing ever happens. My Escalation refernce is ***. All documents, meter readings etc have been sent so many times. The problem is I cannot log a fault as the account is not on my name. The Customer Service Centres are closed due to Covid and staff are working from home.