NO response when submitting service requests from Eskom. USELESS

i have called eskom, used their 'app', emailed the customer care centre, all to request a quote for a new prepaid meter (i have an ancient analogue one which i don't trust), for which i have received countless emails registering my request and NOTHING happens. how utterly pathetic is Eskom.

please refer requests the 12 requests i have logged with no results!