No Refund after 60 days

My reference number: ***<br> <br> After 60 days of continuous calls and follow ups - I have not received my refund for my electricity. <br> <br> This is pathetic, if I had to owe them they were going to disconnect my connection immediately. <br> <br> They cant even advise me to a relevant person/s - get stopped at the call centre every single time. <br> <br> Not sure what to do next? <br> <br>