NO RECONNECTION

Electricity cut by Eskom on 13 Oct after made payment plan to pay half of September bill end of October. Paid rest at 11h00 am on 13 Oct and sent through proof of payment and was told will be reconnected within 24 hours. Phoned on 14 Oct at 7h35 am to find out they never put me on reconnection list day before. Today at 1h33 pm, 15 Oct, more than 48 hours later, still no reconnection and have spoken to about 5 agents today. Same story: they will escalate to supervisor and someone will phone me back. Off course no one has phoned back and no one can tell me when will be reconnected. They have the monopoly and treat the end user with no respect. Feels like hands are chopped off and you can't do anything or get any information. UNACCEPTABLE!!!!