No Power Supply Multiple Customers

We are sitting without electricity for the last 3 weeks.We log it online *** Then this didn't work .If you phone then you get cut off Then we went inside they gave us another reference no .***1.The lady at the walk in centre at Belleville assured us they will sent a technician out to fix as it is not only my house but a couple of houses in my street . Then a whole weekend pass ,so we tried to call again we couldn't get through . I went again to Eskom offices in Belleville and they gave me a new reference number ***. Again no one came out . We escalated the process as they requested,but those area managers don't even Whatsapp. The regional manager David Ockhuis don't even reply. We have borehole water and cannot flush even the toilet .To sit without electricity for almost three weeks it is horrible.What else can we do to get someone to come and fix our problem. We really struggling,if we can open this box on the road and fix it ourselves we will do it ,but it is a offence to do it .

Please help ......