No power for over a week

On the 1st of June 2026 we slept with no power and assumed it was an outage in our area, on to discover in the morning that it was just our house. I immediately logged a call and got a reference number. Saturday the 6th I received a call and was promised that help will be sent. Nobody came through. Today I check how far the technicians are and I'm being told that Eskom came through and the issue was cleared. They never arrived, all the food in the fridge are spoiled. I live with an elderly woman who need to eat to take medication, I have kids, Small kind who also needs to eat. Next thing when I hire my own Electrician I'll be arrested or fined for touching Eskom infrastructure when you do no care about people. This is so frustrating