No power for 5 days!!!

I stay in KwaZulu- Natal in Portshepstone, Gamalakhe Township and in my area we have been without electricity for 5 days now. We can’t speak to an actual human being when we call.They only have an automated system and chat bot that keeps telling us to wait.We have a new born baby in the house and we have two adults working that struggle everyday with ironing and getting ready for work.Not to mention the food in the fridge that is now rotten.This company is just useless!