No lights from 11/04/17 acc no*** box no glr299

<p>We have no lights from 11/04/17 still no lights. Cannot get through call centre. My parents are pensioners who pay almost 1500 t0 2000 for electricity only. They dont have airtime to waste as to get through the callcentre it can take an hour costing them 100rands or more which is unacceptable. The transformer blew and causing our db board to blow which is eskoms fault y didnt the mains at the outside trip before the db inside blew . We had no problems until recently they replaced outside box with a prepaid box. Goods from the fridge with a value of almost 3000 had to be thrown away as it went spoilt and started to smell and be unhygenic. Who pays us for our losses? Also we pay 4 rand pkwh whilst others pay around 2rand pkwh which is unfair.</p> <p>I need answers if i had alternate choice beside eskom i would have left as the service is pathetic!!! </p>