No feedback whatsoever

The first attempt to submit a claim for the loss of property was sent to ********** on 4 Dec 2017. When no response was received, I called the call centre and was requested to mail claim with supporting documents to ********** This was mailed to her on 25 Jan 2018. Again no feedback was received. Another call to the Call centre on 21 Feb 2018, I was asked to mail the exact same documents to ********** I call pretty much every week only to be told to follow up again a few days later. This has been very frustrating and a costly exercise calling the call centre. Today, 16 April, I went to the Customer Services Centre in Rivonia and was advised to follow up with Linde. I don't see how dealing with her will help as she has neglected to contact me over the past several months. She has no regard whatsoever for customers. As a client, I would imagine Eskom needs to keep me updated of progress without me having to call at own cost. Quotes obtained to replace the lost property are well over 3 months old. I am almost certain prices have gone up this is apart from the increase in Vat. The handling of this issue displays utter incompentence of all involved and lack of accountability. Please check ref numbers ********** 08 and ********** 03.