No Eletricity For More Than 3 Days

I stay in Swaneville 627 Pellican meter no *** Street (call ref ***) we having a problem with our electricity last week it was the same issues we had to stay without electricity for over 3days when we call Eskom they either don't respond or take time to come fix the problem. Im a student at UKZN and last week I could not submit my assignments due to this its so difficult as we currently having lectures online, again this week same thing is happening is now the third day that we have to electricity we called Eskom several times no one is attending to our query their phones are just ringing now they not even answering.This is unfair and frustrating theres a baby who is on a bottle my school work is on stand still. The varsity is having a virtual graduation today at 13h30 seems im going to miss yet another chance of celebrating my achievements. its very unfair because we are paying and buying our electricity legally why do we have to suffer like this . Anyone please assist my mom waited so long to see me on that stage now shes given the opportunity to hear my name being called together with my degree on TV now Eskom is again taking that opportunity away from her.