No electricity since 21/04/26

What a terrible experience, Since my mom went yo report a fault on the prepaid box on the 21 of april and she got the following Eskom Reference Number:*** no one came since that Tuesday mind you we still dont have electricity and ontop of that im a work from home agent now i must go around asking to work from my neighbors .please guys do something this is not on , atleas a day can pass but not so much days without being attended no communication atleast go say we are still bussy with your query its just quiet we must figure it out yourself. Today is friday who know when will they come our food is being thrown away now cz fridge is off.