No electricity in this winter. Day 5 no sign of a technician

Weve been without electricity for 5 days and the consultants have since claiming that the matter has been escalated. They mention that the delay is caused due to the strike but its been 5 days!!! What more delay could there be that lasts 5 days. Only 11 houses are affected and the rest of the community has electricity. Eskom does not seem to care enough to pick up the phone and advise. The one consultant claimed that a technician came but there was no one home with is a whole lot of hogwash as we were home all along and its not only my house thats affected but 10 other houses. Its been one excuse after the other, one reference number after the other and still no one comes to assist. Eskom we headed to day 6 and still no electricity. Our fridges are not functioning so our food is starting to rot and weve been without hot water or heat. There are children, eldery and infirm people in our community we need to keep warm and fed. Eskom do something!!!!!!