NO ELECTRICITY IN DUE TO THE ELECTRICITY POLE BEING BURNT

I AM VERY DISAPPOINTED AND DISSATISFIED WITH THE TREATMENT I GET FROM ESKOM. WE LOGGED A CALL ON SUNDAY NIGHT ALERTING THEM ABOUT THE POWER POLE THAT WAS BURNING DUE TO SOME NEIGHBORS CONNECTING *******LY. ONLY 4 HOUSES HAVE BEEN WITHOUT POWER AND I HAVE BEEN CALLING FROM SUNDAY 10TH SEPTEMBER TILL NOW 14 SEP. EACH DAY I GET TOLD THAT I DON'T PURCHASE ELECTRICITY REGULARLY. I HAVE EXPLAINED THAT WE ARE NOT HOME MOST OF THE TIME AND WE DO NOT HAVE A GESER EITHER. OUR METER WAS AUDITED AND SEALED A FEW MONTHS AGO. MY FOOD FOR THE WHOLE MONTH HAS BEEN SPOILT. ESKOM HAS NEVER BEEN LOYAL. CAN YOU PLEASE ASSIST AS YOU ARE MY LAST HOPE