No electricity for over a year and half now

We haven't had electricity at Orange Farm Ext 3 for about 1 and half year now and Eskom has never came at all or update us, They have been quiet and we don't know what to do now because it's winter and our grandparents and children are really getting cold and some elders don't even have money to buy paraffin and candles are also expensive and dangerous at the same time. Please help.