No Electricity for Over a Week – No Help from Eskom

I would like to lodge a formal complaint about Eskom’s service.

Our electricity supply went off on 20 March, and we reported the issue immediately. Our reference case number is ***. Since then, it has been over a week without any power, and we have still not received any assistance or clear feedback.

I reside in Jikwa Crescent, Site B, and this prolonged outage is severely affecting our household and daily living.

We have made multiple follow-up calls, trying to get help or at least an update, but nothing has been done. The lack of response and urgency from Eskom has been extremely disappointing. It feels as though our situation is being ignored, despite the seriousness of being without electricity for such a long time.

We have also taken the extra step of going to the Eskom offices in person, hoping to get help, but unfortunately, we were still not assisted.

This ongoing outage is making it impossible to carry out basic daily activities and is causing a great deal of stress and inconvenience.

We kindly request that Eskom treats this matter with urgency, provides proper communication, and resolves the issue as soon as possible. The current level of service is unacceptable, and we feel completely neglected as customers.

We hope this complaint will lead to immediate action.