PM
Puleng M

1 reviews | Active since Apr 2017

20 Apr 2026, 21:03

No Electricity for Over 24 Hours – No Feedback from Eskom

received from Eskom.

I have been without electricity since yesterday at 12:00 noon, and the issue remains unresolved with no clear communication or feedback.

Reference Number: *** Meter Number: *** Address: 322 Bosman Street, Dullstroom, Mpumalanga

Despite reporting the fault, there has been no update on the cause of the outage or the estimated time of restoration. This situation is causing serious inconvenience, including food spoilage and safety concerns. On top of that I spoke to Jabu he works in our area however he was very rude and insulting my intelligence.

It is unacceptable for customers to be left without electricity for this long without proper communication or urgency.

I request immediate intervention and a clear update on:

* The cause of the outage * Estimated time of restoration * What actions are being taken to resolve the issue

I expect Eskom to treat this matter as urgent and provide feedback as soon as possible.

0
Replies (2)
Eskom
Eskom's reply21 Apr 2026, 08:09
Official
Dear Puleng

We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.

Kind regards
Eskom Team

PM
Puleng M's update23 Apr 2026, 13:48
Reviewer Update
My problem has not been resolved even today, the team went to my house on Tuesday and they identified the fault as burnt circuit breaker and they said they will come and replace it yesterday and they never came even to this date. It’s been 5 days now without power. The case was escalated to George Mathelela but no action has been taken except saying I am sorry, he has no clue what is happening there. He is no longer answering my calls now. Everything is spoiled in the fridge, my chicken are dead due to cold. Can this be escalated again to someone with higher authority