No electricity for month and two weeks

Good Day I'm Mokgadi Khosa from Protea Glen, Pecan Street Ext 27 Soweto. I want to lodge a complaint regarding the issue of electricity. I did log a call with Eskom on 22 June 2020 Ref was *** and there was no progress. They told me the reference number belonged to someone else, and again on the 26 June log call ref was *** so today the 6th of July for followup they told me the same reason it belonged to someone else. The person who answered the call from Eskom today is Odrie Ref number for today is *** I am really confused because there is no solution about this issue. I'm a person with disability where most of the time things are difficult for specially where I have to do things on my own, when there is electricity things are much easier for me to access. Something like a gate I can use to remote open and close electronically, but right now I have no electricity and I have to open manual. I can take up to ten minutes to open the gate where I must take out a wheelchair from the car by myself, and open the gate which is dangerous for me. I have to park my vehicle on the street. What if maybe someone comes and hijacks me and my vehicle? I'm working shifts, when I go to work it is dark in the morning and even when I come home it is dark on the street. I don't feel safe at all. Every week they gave me different Reference number and tell me the Technician will come and sort out the problem. Last call was on the 24th July 2020 R***. My nearest office is in Randfontein I even go there by myself to find the resolution, I couldn't get any help. Please assist with my request or complain. regards, Mokgadi Khosa