NO ELECTRICITY FOR DAYS AND NO FEEDBACK

THIS ESKOM BAD SERVICE IS GETTING IN MY LAST NERVE ..DAYS WITHOUT ELECTRICITY NOW...I called and explained the electricity poles or wire was damaged due to the wind we had.andbit made my lights flicker..they told me it was not bad..then they gave ref...***...for days my electricity is now completely off and still no hope with this people/department...how must I cook clean bath with no electricity....what is going on..STILL NO FEED BACK...I NEED THIS SORTED ...