No Electricity for almost 2 weeks

<p>My name is Thobile Mabaso. I am writing this email on behalf of my parents, they stay in Zola 3. About almost 2 weeks ago their light tripped and when they checked if it was the main switch they saw that the fault was outside in the Electric box outside. We then called Eskom to come switch the lights back on.</p> <p> </p> <p>I would like to get your help regarding an this problem we have at home with Eskom. We’ve logged a query almost two weeks ago and was given 2 reference numbers ********** 65 so we followed up the next day and we were given another Reference number ********** 74. We were then told they were going to come. Then when we followed up the next day we were told the query has been closed. Then they said the call has been escalated and someone will come but still no one has come to put our lights back on. We have called numerous times and they keep saying they will be there to turn the lights back on in 4 hours but it’s almost two weeks now.</p> <p> </p> <p>My dad then went to Eskom offices on Sa****ay and then they told him they will come but they didn’t. On Monday my dad took time off work and went back again and they still said they will escalade it and will come but till today no one has come. The worst part is that we are the only house without electricity for in our street.</p> <p> </p> <p>Their service at Eskom has not been helpful and that me saddens me. The ladies at the call centre drop the phones when you talk to them. It’s been almost 2 weeks now in the cold and darkness without electricity .</p> <p> </p> <p>Kindly help us in this regard, we are coming to you now as we feel we have exhausted our options.</p>