No electricity for a week whilst neighbours have electricity

It's been 7 days now without electricity due to a fuse that was replaced with a worse fuse now we've been reporting the issue nonstop and all our tickets keep getting closed. We've contacted people from within the company to no success till today. We keep getting updates that the fault has been attended whilst we havent even seen an eskom van or got a call. We work using this electricity which we pay for but there's absolutely no service whatsoever. The guy who initially replaced the fuse(regret that I didn't get his name) wanted to be paid for the fuse after refusal from the community he opted to put in a damaged fuse which lasted 4 days. Another came and just tightened the loose connection(which lasted 7 days) . From there we don't have electricity which is a really terrible inconvenience I'm really disappointed in eskom