No Electricity for 5 days after payment was made.

Good Day, I wish I could select 5 natures for this review!!!So My Eskom account was in arrears last month and my electricity was cut. I called Eskom just after 5 to ask what is the FULL amount in order for me to get my electricity re connected, I was given an amount which included a reconnection fee and paid the full amount within an hour and forwarded it to the consultant who confirmed by email that she has received my proof of payment. This was on a Thursday , I call the Friday morning to confirm if my electricity has been connected and they said that It will be at 12.I got home from work just after 5 the Friday afternoon to find that my electricity has not been connected. I immediately called the call centre and they confirmed that the guy doing the connection has a backlog but they have until 10 pm to do the connection. I agreed and waited until after 11 Friday evening and still no electricity. I thought ok its fine let’s wait until the morning (Saturday) and guess what? No damn electricity. I immediately called the call centre (this was after 6 the morning) and was told that my electricity should be on by 11.I called the call centre at 12 (still no electricity) and demanded to speak to a "Manager”. The guy promised that my electricity will be on by 3 the afternoon and I thought no problem. I got home after 6 the evening and guess what? Still no electricity!!By now my fridge has defrosted and meat has started to defrost. I called once again and was told again that I must wait until 10pm as they still have a back log. I waited until after 12 and still no electricity. By this time It became apparent that Ill only have electricity on Monday. The Sunday morning I called one last time and spoke to the Manager again and he confirmed that the "connection guy" is on its way.30 mins later I finally had electricity. I received my bill last week to find that I have been charged a reconnection fee that I have paid for initially when paying my account in full. I logged a call with accounts last week Monday and still today have not received a call from anybody. I called Eskom myself to find out what’s happening and I was blatantly told that the reconnection will have to be paid because they have to pay the technician who came to reconnect my electricity!!I mean seriously!!!I am refusing to pay the reconnection fee and have asked a "manager" to call me and up until now I have not received a call. PLEASE HELP!!!