NO ELECTRICITY FOR 3 DAYS!!!!!!!!!!!

Our electricity just went off and it had units I called customer care and got a reference *** and put in the correct meter number *** 3 days ago and even when I call the automated machine says status is being updated!!! 3 days without electricity our food is going to get spoiled!!!!!!! All because we stay in a township but if it was in suburbs the matter would have been handled very quickly!!!! Now it's election time the **** anc party will be campaigning lies!!!!!!