No Electricity for 10 days now

I reported a cable theft to Eskom on the 22nd December 2017 and to date I have not yet been assisted. I've spend so much time calling Eskom and to date they have not send out their Technician to come out and install a new cable. I have been given five refence numbers already and everytime I call Eskom, it's either the case is closed as if I was helped but never been helped. In a few days time, it will be New Year and it means my family will spend the new year without Electricity. This is absolutely pathetic service I've ever experienced.