No Electricity, False accusations , Incompetency , No one to account

It's so sad that a big company like eskom hired a private company to install new meter boxes in ext 10 DIEPKLOOF last year October. A company called OPEN SERVE which was tasked to do the job made a mess. Most meter boxes were not installed at all, my meter box was left with my naighbor followed by a message saying " tell ur naighbor that we will come and install the new box asap".

I never heard anything from the company until last week wed wen I got home from night shift(so tired) and I got to a very cold house with no electricity.... ???????

Called eskom Wed n Thursday, was given 2 ref no# till today I'm still waiting. Ref# ********** 90 was the last one I was issued with.

The community affected went to the offices and were treated like *********, with no respect at all by the area manager and his staff at eskom Bara offices ( myself included of course ).

I spoke to a consultant, asked her few questions: 1.is the report given by open serve checked by any of the eskom seniors confirming all installations, 2. After installing the new box, is the new card to buy electric issued? Do u guys disconnect the old card? And the answer was Yes. 3. How come I'm still able to buy units with the old card? Answer :I don't know, what I can see from my system is, there's is no record of the old card in our system. 4. Gave the lady my bank statement with records that I've been buying electricity, she just stared at me and said I don't know what to say to you.

With sadness I was advised that "ooh u one of the people from ext 10 DIEPKLOOF, ur issue is attended outside the premises with the community from your area so go join them, with no remorse.Till today some community members around this area including the councilor are running up n down, offices after offices with no luck. Today they went to the head office to be told to escalate our matter to the CEO via email ( why do we have higher management in the offices earning a lot of money and not able to serve the community why?♀️?♀️?♀️?♀️?♀️?♀️). Attached are the pictures of the report given to the area manager by open serve confirming the convesion, the meter box dropped at my naighbor and the fine.