No electricity at my house only

My house has had no power from 11am today and it's a problem with the cable unground which citypower doesn't repair properly, this has happened 6 times and only to my house. The tech came today at 2pm and said he was going to get a temp cable to connect my house but he hasn't come back, and citypower just says it was handed over to the night shift team. Why can't they fix the cable under the ground properly. I don't own a generator and now all my food in my fridge is going off.