No electricity and no assistance

I have a problem with Eskom since April. Last year December they changed my meter box and put a small one that trips everything. I had to buy gas stove because of that. In April they complained about me buying little electricity so they will send a technician to come and assist, up to this day I am still waiting for a technician to come and check as I have done nothing ******* on the meter box and I buy little electricity as I cant use a stove because of that little meter box. Every time it trips I stay for 3 days without electricity and I am told no one can assist me because of low buying of electricity. I need a technician to come and see if I have ******* connection so that I can be able to report if I have a problem and change the stupid meter box so that I can be able to cook using my stove? My reference no is ***. I am without electricity and a consultant told me i will not be assisted urgently because i buy little electricity. I stay alone on top of that.