No electricity

Good day Peter l have a copmplaint with eskom electricity dripped on the pole affecting 5 houses in Cosmo city Ext 8 on friday 08:00, got home at 18:00 on friday after a long queue consultant to take the call was given reference number ***, closed without being resolved no feedback, then called for follow gave us a new reference *** on saturday 01:00 am and there 6 hours turn around time don't count pop up anytime came around 14:00 resolved it. Yesterday 18:00 power off again same issue logged a call *** got closed at 12:00 no feedback logged another one again after 01:00 AM this morning *** which is pending don't know whether will be resolved or not our fridges food been wasted gone bad especially kids yogurts, ice creams, milk ,meat etc l called customer service to explain why closing tickets without resolving issue says they are customer service can only say what is updated by engineers further can't explain so l should just wait for the last pending one to resolve.