NO ELECTRICITY

I logged a call with Eskom on the 10 July and was given ref *** which was closed on the 12 July without being resolved. I called Eskom again to inform them that none came to my house I was given another ref *** which was also closed on the 13 without being resolved we saw Eskom van and stopped it asking for help the guy checked and told us that the call was allocated to Thethelela who closed the call again without bothering himself to come and check I am really disappointed at Eskom because I reported this and nothing was done about it. 5 days without Electricity and spending R50 every time calling Eskom which takes 30 to pick up the call This is the third reference *** I’m really furious because my food is getting spilt in the fridge and it’s cold. I have logged my complaints to Eskom and nothing has been done till now, I have been calling they promised to escalate each time I call but I have not received any call back or follow up. 5 days without electricity my food is getting spoilt, I don't know what to do anymore. it is really das that Eskom staff will only help out if they get a bribe if not you wait 5 days like I have been waiting till today