No Electricity

Haven't had electricity since Sunday (26/07/15), called the ESKOM call center....apparently they were experiencing high volume of calls. Sent an SMS to the Vodacom number provided....still no response. Called yesterday.....given reference number: ***. Called again and again, still no one could tell me when we would get the power back. ESKOM, we pay for electricity every month. It has now been almost 2 days without electricity! When are you going to sort this out???