No delivery for the past 2 days as I don't have electricity

I called Eskom on the 14th of September 2017 and sent email to report that I done have electricity where I am staying, it's almost 2 days trying to get hold of them however IVR is way to long and no one is answering the phone, we even sent sms and inform them that we dont have electricity. we are using cold water to bath and food in fridge is rotten and we had to throw it away. Service is very bad as we haven't received feedback from anyone. The house is dark at night and children use cold water to bath and they cant even do their homework. Can I please have quick response, my contact number is ********** 816 and meter number is ********** 3665 Home Address: 21108 M****o Street Mandela Park Khayelitsha