no delivery

I went to Eskom by 12 July 2017 to ask them to change my meter's position at home, the lady in Shelly Beach branch asked to log a call. and log my request so I can get a reference number. I did that The lady how helped me at the call center she told me to first go and pay and she didn't log my request she only gave me the reference to make payment. unfortunately I was aware that she didn't log my request. She told me that within 24 hours I will receive a call for directions after I paid. I waited 3 weeks and I decided to visit the branch in Shelly Beach with this reference. and the lady there told me that she doesn't know this kind of reference. I told her my story she asked for my meter number. and she checked for me and she saw the payment but with no logged request. and asked me to call again and I did that again patiently. Now I got that reference number but it's been a two months now without any help from Eskom. I visited the branch to enquire again they told me to be patient it not up to them but the constructors. I asked politely for how long will I wait again they said another month..... what bothers me is that I'm delaying my constructor... and paying for nothing......Please Hello Peter help if you can. this is the reference for this request ( ********** 76)