NO assistance what so ever.

<p>Good day.Im renting a property here in Cape Town. I have been receiving monthly bills. In May 2016 I was sent a email from eskom stating I could change from a bill each month to a prepaid elec box. For free and I just had to fill in a form stating I will pay my old account. Which I did and sent it on. Since then till now.No one can assist me nor can anyone advise when this will take place. And then I receive a email stating theyve received nothing. Ive sent all emails were all this has taken place and the conversations. But still no assistance at all. So can anyone please advise how i can go forward with this situation. Thank you kindly.</p>