Nigel Eskom offices not helpful

It's been 5 days without electricity and the matter was reported to Eskom. I have called the call center on the 30th to report the fault and a reference number was given and I was told they will send someone, no one came. I then did a follow up on the 1st of May and promised that someone will come. That person came but never showed up to my house he was seeing parked on the other street of my house. I did a follow up again on the 2nd of May I was told that the reference number was closed reason being it was attended.

This is really frustrating I then decided to go to the Nigel offices today is the second time I have been there but they are failing to send someone to come and help me. What more should I do in order to get assistance because visiting the office as well is not helping!? Tell me what should I do