Negligent Eskom agents

It has been months now that I struggle to get my funds allocated to my bill. Eskom cuts my electricity because of their negligence and expects me to pay reconnection fee.

This month again I paid and called them . Spoke to Nomzamo Thusini emailed her proof of payment but she keeps on saying she can’t receive my proof of payment. Every other email she receives.

Yesterday I get an email that they will cut my power against. WHY? When I have made payment