My PARENTS NEEDS HELP TO BASIC PROVISION OF REVOKED SERVICE FROM THE ESKOM TEAM

We had been consistently asked for assistance via every helpless recourse of contact information provided by ESKOM for the past 2 weeks,spent over R720 airtime holding on a line for over 2 hours everytime never reaching a consultant.my elderly parents had who are too afraid TO be billed higher for complaining sat waiting for a technician to come out and resolve the issue since last week Thursday are now left in the dark unable to load prepaid electricity due to a faulty prepaid box provided by Eskom and was supposed to be changed 5 months ago. There is no response after countless calls, sms es, and e-mails! It's enough we deal with national loadshedding daily but these elderly people are frightened and worried sick about the day of tomorrow all this ill health for basic service delivery which is denied and blatantly ignored by Eskom Failing to even respond to the cries of already sick people? This is totally unacceptable should these people die first as they unable to take daily medication due to not being able to cook and eat or setting the alarm at night knowing they safe at night?