My log was closed and says power has been restored while I'm still in the dark while I have no electricity and no one attended to us - Ref [***]

To Eskom Customer Care,

My case has been closed as electricity has been restored which is a lie. I am still in the dark. No technician ever came to my property. No one called me. No one checked my meter. My log was simply closed on your system while I have no power.

It has now been one week without electricity. Ref: [***] Area: [Northwest Rustenburg Brits, stand number E815 Sunnyside,bapong] Meter: [***] Email address: nokukhanyapre****mail.com

Because I get water from a borehole,we have also had no water for a week. We cannot flush toilets, cannot cook, cannot bath.

It is very sad that every time when one experiences outages you have to fight to be attended and for power to be restored all the time. We pay for expensive electricity but we have to beg and fight for the basic service.

Your call centre kept saying "technician will be dispatched when log has been approved and technician is available" for 7 days. Your 8-hour turnaround time does not exist.

After that, they closed my case and said electricity has been restored while no one came and I'm still in the dark even now.

I am requesting: 1. Reopen my log immediately and mark it as STILL OFF 2. Send a technician today with proof that they attended my house

Regards, NP Hlatshwayo