My dad is 75 yrs old reported Meter box fault 3 weeks ago ,He went to the office in Makhado (Louis Trichardt) 3 times , I contacted them telephonically 2 time

My dad is 75 yrs old reported Meter box fault 3 weeks ago ,He went to the office in Makhado (Louis Trichardt) 3 times , I contacted them telephonically 2 time.But the matter has not being resolved