Multiple reference numbers, still no electricity

<p>30th July my husband and i bought electricity at BP Ultimate in Maitland, however it isn’t loading.</p> <p>The gentleman who sold us the electricity is Henderson, cell ********** . He says there is no refund on the purchase which is understandable, but we don’t want a refund all we want is the electricity.</p> <p>Please see below receipt details for the electricity purchase</p> <p>Receipt number: ITRON2A ********** 2</p> <p>Ref number: ********** 67</p> <p>POS ID: ********** 7</p> <p>Retailer: BP Ultimate Ben Vorster</p> <p>Date: 30/07/2016</p> <p>Time: 08:34:13</p> <p>Amount: R200</p> <p>Our meter/card number is ********** 6800</p> <p>I have called in several times and i all i have to show for it are reference numbers. I was promised that someone would be sent out to see if there might be a fault with the meter itself, but noone has come. Reference numbers given: ********** 49; ********** 17(i was asked to use this ref number twice); ********** 36. Now the electricity we have left is almost up, what do we do then? </p>