Ms

I have bought electricity twice in different months and I have called to report a query with the token that doesn't go through when I load it.

I have received a reference number and the problem is still not resolved and the consultant by the name of Priscilla was rude and making me feel as if I don't know what I am talking about.

I have spent so much money on electricity to be treated like a number when there are people not paying to use electricity at all. I need my refund or they should make sure that my problem is resolved and not by the rude consultant who is not patient and hangs up on customers.