Moving meter

On the 11 December I have paid R330 into Eskom account Ref Account number: ********** 930 to move my meter at home in Limpopo Provide , Monsterlous Hlalanikhahle ,until today I don't get feedback ,I have called more than 2 times after I have made payment,still I m not getting feedback ,the consultant they always said they have escalate my query but nothing has not be done .What must I do exactly?