Move-in requests are too hard for Eskom to complete

We have been trying to get a move-in request resolved since the end of March 2025 for our property in Stellenbosch in the Western Cape. Move-in ref number ***. We have provided all required documentation, made upwards of 15 phone call to the call centre, escalated the matter to a supervisor, and still nothing is done. This is a standard and simple procedure that Eskom seem unable to complete. The service is nonexistent and bordering on utter incompetence.