Monthly disconnections with no explanations

Greetings This email is regarding account number *** Mr MW Magubane 2944 Mathibedi street. Contact number *** or ***. First let me mention that im disgusted by the service we receive from eskom. The household mentioned above is occupied by 2 pensioners who are on medication and need electricity all the time. As much as we dont receive our bill via post we always check online and have payed the last full outstanding amount of R3300 on 06 Feb 2023, previously payed in full as well and we wake up to disconnection. I have requested multiple times on CSonline for copies of previous bills but received no response till this minute. Your website does not even update when payments are made. Then there is no longer a walk in centre for someone to help coupled by a useless call centre where u need to hold for more than an hour and have your called dropped before you could speak to anyone. Pathetic is an understatement of the service / non service from you. We need an urgent answer as to why did you cut off power and if there is money owing an explanation of how and how much ASAP. awaiting your response