Miss

I've been trying to contact Eskom from ***,i choose Eastern cape and it does not even ring,i then choose KZN its been ringing since yesterday 12:00 and at home we do not have electricity THE METER IS BLANK but our neighbor are fine we took everything to our neighbor we are sitting in the dark what are we suppose to do to be assisted.Even if you visit the nearest branch they provide you with the above number .Is the any alternative way that we can get assisted by eskom.Our Meter number is ***...Pole number M-QUN48-C.Kindly feel the pain of not having electricity but you are paying it,we can't cook,we can't charge our cellphone,we cannot keep anything from the Refrigerator......Call me at *** i am frustrated we need an urgent help on this matter.We tried everything sms was sent and it keep on asking Account number or Metre number although we've provided meter number....now i want to understand the meter number that they asking on that sms.