Meterbox fault

My electricity was installed last year then i had a problem with meterbox, there is no network on meterbox i went to the office at vryburg and I was returned by security officer with a form to fill in neighborhood meter numbers and brought back the forms i did not recieve any assistance, i tried to report via alfred chatbox i keep on making follow up the respond that im getting is eskom is awars of ur falt its been 7months now since i reported my electricity problem