meter registration

We converted from the conventional electricity box to prepaid , the 5 units that have been provided have run out and we are not able to purchase more as our meter has not been registered by eskom and gives an error when we try and buy more.

The agents at the contact center have escalated the issue and every time we call they say wait 2 hours and then try and but the units but this never works, we are not stuck in the dark as no one at eskoms call center can tell us when the meter will be registered