Meter reading submission sites provide poor service

The Eskom portal for submitting meter readings and the WhatsApp Alfred bot are illustrative of poor design and poor customer service. Have been trying numerous times to submit a reading via either of the two options. No success. The message returned is that there are no accounts attached to the account number. Strange as have been using the account number for more than 10 years !!!! Eskom has no problem taking money from customers, but are unable to provide what they offer. Symptomatic of all government controlled public enterprises. Country needs competition to improve the services provided.